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Annexure A

Escalation Matrix:

Details of Contact Person Address Contact No. Email Id
Customer care Manoj Sharma/Shiv Kumar/Pankaj B-78 3rd Floor,Defence Colony,New Delhi-110024 011-46059411/011-46059452/011-46059422 (Mon-Fri 9:00 AM to 5 PM) jyotiinvestorgrievance@rediffmail.com
Head of Customer care Himanish Aggarwal B-78 3rd Floor,Defence Colony,New Delhi-110024 011-46059433 (Mon-Fri 9:00 AM to 5PM) himanish@jyotiportfolio.com
Compliance Officer Garima Agarwala B-78 3rd Floor,Defence Colony,New Delhi-110024 011-46059412 (Mon-Fri 10:00 AM to 4PM) garima@jyotiportfolio.com
CEO Deepak Agarwala B B-78 3rd Floor,Defence Colony,New Delhi-110024 011-46059446 (Mon-Fri 9:00 AM to 5 PM) deepak@jyotiportfolio.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/

or NSE at investorhelpline.nseindia.com/NICEPLUS/

or BSE at bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx

or MCX at www.mcxindia.com/Investor-Services

or ncdex.com/investor_complaint

or NSDL at www.epass.nsdl.com/complaints/websitecomplaints.aspx

or CDSL at www.cdslindia.com/Footer/grievances.aspx

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange/Depository Portal.